Wrong size?
Exchange an unworn ring for another size within the return window, or ask about resizing.
Not quite right? We will make it right.
Unworn jewelry in its original condition can be returned within 30 days of delivery for a refund or exchange. Here is exactly how it works.
Return window & fees · please confirm
The 30-day window and the terms below describe our standard policy. Any terms shown on your order confirmation or agreed in writing for a custom order take priority.
HOW TO RETURN
Four steps to send a piece back
Request a return
Contact us within 30 days of delivery with your order number and the piece you would like to return.
Get your return details
We confirm eligibility and send insured return instructions. Please do not post jewelry until we reply.
Pack it securely
Include the original box, certificate and paperwork. Ship insured, with tracking, as instructed.
Inspection & refund
Once the piece arrives and passes inspection, we process your refund or exchange and email you.
ELIGIBILITY
What can be returned
Returns must be requested within 30 days of delivery. Every returned piece is inspected before a refund or exchange is approved.
Eligible for return
- Unworn pieces in original condition
- Returned with original box, pouch and packaging
- Grading certificates and appraisals included, where supplied
- Standard sizes and options from our collection
Final sale, not returnable
- Custom, made-to-order and personalized pieces
- Engraved jewelry
- Pieces resized or altered after delivery
- Worn or damaged items, or items missing their certificate
- Earrings with broken hygiene seals
REFUNDS
How and when you are refunded
| Paid with | Refunded to | Timing |
|---|---|---|
| Credit or debit card | The original card | Processed within 5 business days of inspection; your bank may take longer to show it. |
| PayPal or digital wallet | The original account | Processed within 5 business days of inspection. |
| Financing / pay in installments | The finance partner | We notify the partner, who updates or closes your plan. |
| Trade-in credit or gift card | Store credit | Reissued as store credit once the return is approved. |
Original shipping charges are not refunded unless the item arrived damaged or incorrect.
EXCHANGES & ISSUES
Other ways we can help
Exchanges
Swap for a different piece of equal or higher value; we refund or charge the difference.
Arrived damaged
Contact us within 48 hours of delivery with photos. We will arrange a replacement or full refund.
Defects after the window
Manufacturing defects are covered by our warranty, even after the return window has closed.
RETURNS FAQ
Common questions
Can I return an engagement ring?
Yes, if it is a standard ring from our collection, unworn, not engraved or resized, and returned with its certificate within 30 days of delivery. Custom engagement rings are final sale.
Why are custom and engraved pieces final sale?
They are made to your specification and cannot be resold. You approve the design and details before production starts so you know exactly what you are getting.
Do I have to pay for return shipping?
Return shipping must be insured and tracked. We include the cost or instructions with your return details; if the item was faulty or incorrect, we cover it.
What if the certificate is missing?
Grading certificates are part of the value of a diamond piece. Returns without the original certificate may be refused or have a replacement-certificate fee deducted.
Can I return a gift?
Gift returns are refunded as store credit to the recipient, provided the piece meets the standard return conditions.
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